Lessons From the Mater Man

In a recent blog from Wally Bock's Three Star Leadership website, Bock tells the story of "Mater Man." It's the story of a farmer who sells tomatoes and other produce at a farmers market.

Mater Man is a successful businessman. Mater Man's key to success is following his four rules. I believe we could be better leaders and employees and make our companies more successful if we pay attention to Mater Man's rules. They are:

1. People will keep coming back if you have high standards and stick to them.
2. The best thing you can do is whatever's best for your customers. They remember.
3. Trust pays dividends.
4. If you're in business you can concentrate on profit or you can concentrate on what makes your customers smile. There's less stress and probably more profit if you maximize the smiles.

Mater Man's rules remind me of a recent interview we did with H.E.R.O.S. Inc. president Raffi Kajberouni for its Company Spotlight in the Feb/Mar issue of Helicopter Maintenance magazine. H.E.R.O.S. proudly focuses on customer service to help set it apart from its competitors. You can read the Feb/March issue of Helicopter Maintenance including the H.E.R.O.S. Company Spotlight (on page 4) by clicking HERE.

To read Wally Bock's "The Mater Man Rules" blog click HERE.

Thanks for reading!

Joe Escobar